Frequently Asked Questions

How to search for products on EUROCARFIT.COM?

Search for products by entering the product name keyword, car model name, or model number into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer product results you will be able to view on the results page. When you find a product you’re interested in, simply click on the product name or the product image for more details/descriptions.

What shipping carriers and options are offered by EUROCARFIT?

1) We use various different shipping carriers (EMS, ePacket, Yanwen Lines, Singapore Post, FedEx, UPS) to send goods out to our customers, and different shipping methods have different terms and the duration it takes to complete delivery.
2) Most products on our website come with Free Shipping (2-4 weeks worldwide delivery) However, we do have optional priority shipping too on selected products.
3) If you would like to receive a product on priority, we can offer alternative but costlier shipping methods. Do get in touch with EUROCARFIT Support for more details.

NOTE:

Changes in Shipping Terms during COVID-19 Global Pandemic.
Most shipping methods like EMS, ePacket, Yanwen Lines, Singapore Post are facing unprecedented delays and shortage of flights and shipping containers. Due to this a lot of shipments have been returned to us.
FedEx and UPS have more established infrastructure and have been more efficient with deliveries off late. Hence, for our Connected Car solutions and some other parts, we have been shipping FedEx for a flat charge of US$ 75/- This method is temporary and will be used by us only till the COVID-19 pandemic and its effects on the Logistics industry lasts.
We apologize for any inconvenience caused to our buyers due to the current situation.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.

Important Buyer Protection Terms:

We care for our customer’s satisfaction the most. We request our customers to help enable us to serve them right. Below are a few things you as our customer can do, so that we are able to serve you right in time if you face any problem with the product you purchased on EUROCARFIT.COM. More than anything else, we believe in creating a community of informed buyers and would request your support to follow a few precautions that can help us serve you much better. We ship the goods from multiple warehouses, and our website ‘Money Back Guarantee’ will be deemed valid,
as long as the following steps are followed.

Post-Purchase:
1) If you buy any part / product on EUROCARFIT.COM which replaces or adds on top of an original part in your vehicle,
you will have to share a clear picture of the original part to our support email support@eurocarfit.com, so that we can be 100% sure of what needs to be sent out to you. There are small differences in the sizes of parts between sub-models of cars, which we are unable to decode from a VIN number / year model and variant. This may take a few minutes of your time, but we insist on this, in order to maintain a high level of customer satisfaction and quality of delivery.
2) We request you to assist us with the above-said images, as the images assist us in order to track down our internal communication, and lot of confusion can be avoided with just a little effort. Since our products are shipped worldwide, we want the right part to reach you without mistakes. In one-off cases, when we have the pictures (evidence) from the buyer, a seamless replacement or refund will be issued and we internally can identify what mistake caused this inconvenience, in order to avoid such situations in the future.
3) In most cases, for some particular car models, if the buyer purchases a connected car solution from us, we will need pictures of the original part (OE screen/ media player/ Dashboard) in order to identify the correct part numbers to be shipped. This secures the purchase for the buyer and helps the buyer and our teams avoid a lot of wasted time, money and above all customer disappointment, that can be otherwise avoided.

Post-Shippment and after the receiving product:
4) After receiving the parcel, we request you to take a video of the unpacking process, and while you do so, please
zoom into the shipping label with your camera, so we can view the Tracking number (above/below shipping bar code)
clearly. This step uniquely identifies the shipment, and which warehouse it was shipped to you from, and if the goods inside are damaged or a wrong part is received due to human error, we can sort it out immediately. We have attached a
video below uploaded by one of our customers so you get a better idea of what exactly has to be done. We promote responsible behavior on part of our employees and partners and want to always make sure the customer is served properly.

Post-installation during the warranty period:
5) For any product that advertises warranty on our website, it makes it easier for us to cater to the buyer if and only if the buyer is ready to share the relevant information with us. This can be in the form of a video of the problem they are facing in the vehicle, whether during install and setup or post usage if any problems arise. A short video demonstrating the problem, goes a long way in conveying the problem effectively, and it assists us to find a speedy solution on whether its an install and setup error. Even in case of a product failure, a video really helps as we deal with customers all over the world, and physical inspection of the problem is really not possible at the customer’s place. Hence, videos are the next best thing.

Thank you for reading.