Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Customer satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• you receive the wrong item
• the product you received is different from the product you ordered on the website. (you have to return the item at your expense and the item must be unused)

Buyer Protection:
We care for our customer’s satisfaction the most. We request our customers to help enable us to serve them right. Below are a few things you as our customer can do, so that we are able to serve you right in time if you face any problem with the product you purchased on EUROCARFIT.COM. More than anything else, we believe in creating a community of informed buyers and would request your support to follow a few precautions that can help us serve you much better. We ship the goods from multiple warehouses, and our website ‘Money Back Guarantee’ will be deemed valid,
as long as the following steps are followed.
Post-Purchase:
1) If you buy any part / product on EUROCARFIT.COM which replaces or adds on top of an original part in your vehicle,
you will have to share a clear picture of the original part to our support email support@eurocarfit.com, so that we can be 100% sure of what needs to be sent out to you. There are small differences in the sizes of parts between sub-models of cars, which we are unable to decode from a VIN number / year model and variant. This may take a few minutes of your time, but we insist on this, in order to maintain a high level of customer satisfaction and quality of delivery.
2) We request you to assist us with the above-said images, as the images assist us in order to track down our internal communication, and lot of confusion can be avoided with just a little effort. Since our products are shipped worldwide, we want the right part to reach you without mistakes. In one-off cases, when we have the pictures (evidence) from the buyer, a seamless replacement or refund will be issued and we internally can identify what mistake caused this inconvenience, in order to avoid such situations in the future.
3) In some cases, for some particular car models, if the buyer purchases a connected car solution from us, we will need pictures of the original part (OE screen/ media player/ Dashboard) in order to identify the correct part numbers to be shipped. This secures the purchase for the buyer and helps the buyer and our teams avoid a lot of wasted time, money and above all customer disappointment, that can be otherwise avoided.
Post-Shippment and after the receiving product:
4) After receiving the parcel, we request you to take a video of the unpacking process, and while you do so, please
zoom into the shipping label with your camera, so we can view the Tracking number (above/below shipping bar code)
clearly. This step uniquely identifies the shipment, and which warehouse it was shipped to you from, and if the goods inside are damaged or a wrong part is received due to human error, we can sort it out immediately. We have attached a
video below uploaded by one of our customers so you get a better idea on what exactly has to be done. We promote responsible behavior on part of our employees and partners and want to always make sure the customer is served properly.
Post-installation during the warranty period:
5) For any product that advertises warranty on our website, it makes it easier for us to cater to the buyer if and only if the buyer is ready to share the relevant information with us. This can be in the form of a video of the problem they are facing in the vehicle, whether during install and setup or post usage if any problems arise. A short video demonstrating the problem, goes a long way in conveying the problem effectively, and it assists us to find a speedy solution on whether its an install and setup error. Even in case of a product failure, a video really helps as we deal with customers all over the world, and physical inspection of the problem is really not possible at the customer’s place. Hence, videos are the next best thing.

We do not issue the refunds if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page or Email us: support@eurocarfit.com.