Buyer Protection:
We care for our customer’s satisfaction the most. We request our customers to help enable us to serve them right. Below are a few things you as our customer can do, so that we are able to serve you right in time if you face any problem with the product you purchased on EUROCARFIT.COM. More than anything else, we believe in creating a community of informed buyers and would request your support to follow a few precautions that can help us serve you much better. We ship the goods from multiple warehouses, and our website ‘Money Back Guarantee’ will be deemed valid, as long as the following steps are followed.
Post-Purchase:
1) If you buy any part / product on EUROCARFIT.COM which replaces or adds on top of an original part in your vehicle,
you will have to share a clear picture of the original part to our support email support@eurocarfit.com, so that we can be 100% sure of what needs to be sent out to you. There are small differences in the sizes of parts between sub-models of cars, which we are unable to decode from a VIN number / year model and variant. This may take a few minutes of your time, but we insist on this, in order to maintain a high level of customer satisfaction and quality of delivery.
2) We request you to assist us with the above-said images, as the images assist us in order to track down our internal communication, and a lot of confusion can be avoided with just a little effort. Since our products are shipped worldwide, we want the right part to reach you without mistakes. In one-off cases, when we have the pictures (evidence) from the buyer, a seamless replacement or refund will be issued and we internally can identify what mistake caused this inconvenience, in order to avoid such situations in the future.
3) In some cases, for some particular car models, if the buyer purchases a connected car solution from us, we will need pictures of the original part (OE screen/ media player/ Dashboard) in order to identify the correct part numbers to be shipped. This secures the purchase for the buyer and helps the buyer and our teams avoid a lot of wasted time, money, and above all customer disappointment, that can be otherwise avoided.
Post-Shippment and after the receiving product:
4) After receiving the parcel, we request you to take a video of the unpacking process, and while you do so, please
zoom into the shipping label with your camera, so we can view the Tracking number (above/below shipping bar code)
clearly. This step uniquely identifies the shipment, and which warehouse it was shipped to you from, and if the goods inside are damaged or a wrong part is received due to human error, we can sort it out immediately. We have attached a
video below uploaded by one of our customers so you get a better idea of what exactly has to be done. We promote responsible behavior on part of our employees and partners and want to always make sure the customer is served properly.
Post-installation during the warranty period:
5) For any product that advertises a warranty on our website, it makes it easier for us to cater to the buyer if and only if the buyer is ready to share the relevant information with us. This can be in the form of a video of the problem they are facing in the vehicle, whether during install and setup or post usage if any problems arise. A short video demonstrating the problem goes a long way in conveying the problem effectively, and it assists us to find a speedy solution on whether it’s an install and setup error. Even in case of a product failure, a video really helps as we deal with customers all over the world, and physical inspection of the problem is really not possible at the customer’s place. Hence, videos are the next best thing, and without video evidence of the problem the user is facing, we cannot even log a return or warranty claim for the product. We always hope and request users to cooperate with sharing the right content to identify if a glitch one is facing is an installation and setup mistake or an actual product defect.  If as a user of the product in this ad/listing/page, you may be hesitant or not willing to share information in the format we request, and thus refuse to clearly show us all connections and parts are installed, and the required settings have been done properly or not, in form of videos as evidence, then the buyer protection and warranty on the product will be deemed void, and we will not be able to support or assist you with any warranty or refund claims. We expect users to understand this properly and if not agreeable, don’t make a purchase on this website.